Refund policy
Refund & Return Policy – ColChiTex LLC
Last Updated: May 15, 2026
Custom & Personalized Products
Because most ColChiTex LLC products are custom-made, personalized, engraved, UV printed, or produced to customer specifications, these items are non-refundable and non-returnable once production has started or proofs/designs have been approved.
This includes, but is not limited to:
- Custom apparel & hats
- Laser engraved products
- UV printed products
- Personalized gifts
- Wedding invitations
- Acrylic signage
- Promotional merchandise
- Custom business products
Customers are responsible for reviewing and approving all artwork, spelling, sizing, colors, and specifications before production begins.
By placing an order for custom or personalized products, the customer acknowledges and agrees that approved designs, proofs, spelling, sizing, colors, and customization details are final once production begins.
Customers represent that they have the legal right to use any logos, artwork, trademarks, or uploaded content submitted for customization or production.
If an issue is caused by a production error on our side, we will work with you to repair, replace, or otherwise resolve the issue.
LaserLok™ Products
Non-customized LaserLok™ products may be returned within 30 days of delivery for a refund.
To qualify:
- Product must be returned in original condition
- Product must not show excessive wear, misuse, or damage
- Return request must be submitted within 30 days of delivery
Original shipping charges are non-refundable unless caused by our error or a manufacturing defect.
Customized or modified LaserLok™ products are non-refundable once production or customization has begun.
Manufacturing Defects & Warranty
If a LaserLok™ product fails due to a manufacturing defect or workmanship issue, ColChiTex LLC will provide a replacement product at no additional cost.
Customers may be asked to provide photos or additional information for evaluation.
Order Cancellations
Orders may only be canceled within 24 hours of purchase and before production has started.
Once materials are prepared, production begins, or proofs/designs are approved, the order can no longer be canceled.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect due to our error, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos of the product and packaging
We will review the issue and provide an appropriate resolution, which may include:
- Replacement
- Repair
- Refund (case-by-case)
Shipping Policy Disclaimer
We are not responsible for shipping carrier delays, weather delays, or delivery issues once a package has been transferred to the shipping carrier.
Customers are responsible for providing accurate shipping information. ColChiTex LLC is not responsible for orders shipped to incorrectly provided addresses.
If a package is lost or severely damaged in transit, please contact us and we will assist with the carrier claim process.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- Manufacturing defect
- Shipping damage
- Incorrect item sent by ColChiTex LLC
Returns must be approved by ColChiTex LLC prior to shipment. Unauthorized returns may be refused.
Contact Information
ColChiTex LLC
Haslet, Texas, USA
Email: support@colchitex.com
Phone: (682) 231-2448
Final Notes
ColChiTex LLC reserves the right to update or modify this policy at any time without prior notice.
